Exchange & Return Policy

Eligibility for Exchange/Return:
- We offer exchanges for size issues or defective items only.
- Exchanges must be requested within 7 days of receiving the order.
- Items must be unused, unwashed, and in their original packaging with tags intact.
Non-Returnable & Non-Exchangeable Items:
- Sale items, customized orders, and international orders are non-refundable and non-exchangeable unless defective.
- Items with perfume, stains, or damage due to customer mishandling will not be eligible for exchange.
How to Request an Exchange:
- Email us at support@luxesew.com with your order number, item details, and reason for exchange within 7 days of delivery.
- Once approved, ship the item back to our warehouse at your expense.
- After inspection, we will dispatch the replacement item.
Refunds & Store Credit:
- We do not offer cash refunds. Instead, customers will receive store credit for eligible returns.
- Store credit is valid for 6 months and can be used on future purchases.
Order Cancellation:
- Orders can be canceled within 24 hours of placement.
- Once dispatched, cancellations are not allowed.
Faulty or Incorrect Items:
- If you receive a defective or incorrect item, email us within 48 hours of delivery with clear images.
- We will cover the return shipping costs for defective or incorrect items.

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